OTP email problems
Include your platform, app build, approximate attempt time, mailbox provider, and the safe error shown. Never include the OTP itself.
Email SupportPrivate help routes
How can we help?
Choose the route that best matches what you need. Account, privacy, and security matters should always be handled privately.
Keep private values out of support messages.
Never send a password, OTP code, full invite code, access or refresh token, API key, recovery code, private key, push token, installation identifier, or payment details. Do not post sensitive matters publicly in Discord.
Contact Asiara
Use the route made for the issue.
These functional addresses are live for incoming mail. Support can also send and reply as `support@asiara.app`. The private destination mailbox is never published.
General helpsupport@asiara.app
OTP, device transfer, push, bugs, and general app help.
Beta accessbeta@asiara.app
Controlled-beta eligibility, invitation, and access questions.
Content correctionscorrections@asiara.app
Wrong dates, entities, summaries, links, duplicates, or sources.
Privacy and dataprivacy@asiara.app
Privacy questions and access, correction, deletion, or export requests.
Security concernssecurity@asiara.app
Compromise, data exposure, malicious links, or vulnerabilities.
Help categories
What to include safely
Beta code questions
Explain whether the code was intended for a specific email or was unbound and include only the safe error category. Do not post or send the full code.
Email Beta AccessDevice transfer or reset
Sign out from the old device when possible. Describe the old and new platform and the safe visible error, without private device identifiers.
Request device helpPush notification issues
Include Android or iPhone, app build, permission state, and the safe visible error. Do not include an Expo push token or installation ID.
Get push helpBug reports
Include build, platform, screen, expected result, actual result, steps, frequency, and sanitized media if it helps.
Report a bugPrivacy or security
Use the dedicated private route. Share only the minimum information needed, and redact unrelated account or personal data.
Read security guidanceResponse expectations
Clear status without false promises.
Asiara may use categories such as Received, Needs information, Under review, Known issue, Action taken, No change, Security escalated, and Closed. These explain progress without promising a guaranteed response time.
Support is founder-operated. New access waves may pause if the support queue exceeds safe capacity.